MediRelo AI

Your clinic’s smartest front desk Never miss another patient call.

MediRelo AI is your 24/7 clinical receptionist. It answers patient calls, books and reschedules appointments, sends reminders, and keeps your calendar perfectly organised so your team can focus on care, not admin.

How MediRelo AI Works

A receptionist that never sleeps.

MediRelo works just like a great human receptionist only faster, always available, and never overwhelmed.

Patients call your clinic MediRelo answers using your clinic greeting, day or night.

Appointments are handled instantly Bookings, reschedules, cancellations and confirmations happen automatically.

Your calendar stays perfectly in sync Everything updates in real-time across your team.

Clinic reception welcoming patients
What MediRelo AI Can Do

Your AI Receptionist 24/7

MediRelo answers every call, even during peak hours and after-hours.

Always-on phone answering.

Unlimited incoming calls.

Dedicated business number or call forwarding.

Call recordings and transcripts.

Custom greeting in your clinic’s voice Your patients always reach someone. Even when your team is busy.

AI receptionist supporting your clinic

Total Clinic Control

Smart Appointment Scheduling

MediRelo handles appointments from start to finish.

  • Real-time booking, rescheduling, and cancellations
  • Syncs with Google Calendar, Outlook, and your PMS
  • Automated SMS and email reminders
  • Waitlist and same-day slot fill
  • Reduces no-shows with smart follow-ups

Your Digital Client Assistant

MediRelo answers common patient questions instantly.

  • Clinic hours, locations, and parking
  • Services, providers, and pricing FAQs
  • Insurance and billing basics
  • Consistent answers across phone and web
  • Escalates to your team when needed

Post-Appointment Tools

Keep better records with zero extra effort.

  • Call and visit summaries for the chart
  • Voice notes transcribed automatically
  • Document upload links for patients
  • Follow-up task suggestions for staff
  • Audit-friendly history in one place

Your Clinic Dashboard

A single view of your entire front desk.

  • Live queue and call volume
  • Booking funnel and conversion trends
  • SLAs and response-time insights
  • Per-location rollups for multi-site groups
  • Exportable reports for leadership

Website & Online Integration

Turn your website into a 24/7 booking desk.

  • Embeddable booking widget for your site
  • Web chat that shares context with phone agents
  • Brand-matched colours and copy
  • Mobile-friendly patient journeys
  • Analytics on web vs phone demand

Compare MediRelo VS Traditional Reception Models

Why clinics choose MediRelo

Feature MediRelo AI Traditional reception / virtual assistants
24/7 availability Always on Limited hours
Handles multiple calls Yes No
Instant booking Yes Often delayed
Unlimited volume Yes Capacity capped
Setup time Minutes Days or weeks
Cost scaling Stays predictable Pay more for more staff

Customer Successes

  • MediRelo Never Gets Sick
  • Never Takes Leave
  • Never Misses A Call
  • Instant Booking
  • 24/7 Availability
  • Unlimited Volume
  • Handles Multiple Calls
  • Cost Effective
  • Quicker

The Benefits

Your Clinic

  • Lower admin costs and fewer missed bookings
  • Happier patients with faster responses
  • Consistent front-desk experience
  • Better visibility into demand and peaks
  • Scales without adding headcount overnight

Your Team

  • Less phone pressure during busy blocks
  • Fewer interruptions for clinicians
  • Clear handoffs when human help is needed
  • Less time chasing reminders and no-shows
  • More focus on in-room care

Your Patients

  • Faster service when they need an appointment
  • No long waits on hold
  • Clear answers to common questions
  • Reminders that actually show up
  • A friendly, on-brand voice every time

Choose the right plan for your clinic

Simple, transparent pricing that grows with your practice. Every plan includes a 14-day free trial. No credit card required.

Starter

$—/month

For solo GPs and Small Clinics up-to 10 PractitionersGet up and running in a day.

Start Free Trial
  • GP backend system patient records, appointment scheduling, staff management, consultation types, billing overview, and analytics dashboard.
  • Online patient booking white-label booking portal branded to your clinic, available 24/7.
  • Unlimited automated appointment reminders SMS and email reminders that reduce no-shows.
  • Cancellation management 24-hour policy enforcement with automated patient notifications.
  • New and returning patient flows intelligent routing based on patient history.
  • Guided onboarding clinic setup, practitioner profiles, and consultation type configuration included.
Most Popular

Professional

$—/month

For practices ready to go fully hands-free. Up-to 10 Practitioners Your practice, running itself.

Start Free Trial
  • Everything in Starter
  • Voice Assistant (VA) AI-powered call handling for bookings, cancellations, and general enquiries, available 24/7 including after hours.
  • Call forwarding and overflow management VA picks up every call your team can't.
  • VA call handling, compliant with Australian privacy standards.
  • Caller intelligence call summaries and intent detection automatically logged against patient records.
  • Priority support.

Growth

$—/month

For clinics that want a complete digital presence. Everything your clinic needs, online and offline.

Start Free Trial
  • Everything in Professional
  • Clinic website professionally designed, mobile-responsive website built on proven healthcare templates.
  • Integrated online booking booking widget embedded directly into your website, zero friction for patients.
  • Practitioner profiles individual doctor pages with bios, specialties, languages spoken, and live availability.
  • Clinic information management opening hours, holiday notices, gap payment policies, and bulk billing details all managed from your dashboard.
  • VA optional Voice Assistant can be enabled or disabled based on your practice needs.
  • SSL, hosting, and maintenance fully managed, nothing to configure.

Complete

Contact Sales

Tailored rollout and enterprise terms.

Contact Sales
  • Everything in Professional.
  • Social media management regular content creation and posting across your clinic's social channels, tailored to your practice and patient demographic.
  • Patient surveys automated post-appointment satisfaction surveys with a results dashboard.
  • Email marketing patient newsletters, seasonal health campaigns, and appointment re-engagement sequences.
  • Campaign reporting clear monthly reporting on reach, engagement, and patient response rates.
  • Dedicated account manager a single point of contact who knows your clinic.

Frequently asked questions
about our MediRelo AI

Not at all. Most clinics are live within a few hours.

Yes. MediRelo connects to the calendars and booking tools your clinic already uses so new appointments stay in sync for your whole team.

Yes. MediRelo can cover inbound phone calls and enquiries from your website or patient portals with consistent, on-brand responses.

Absolutely. You control greetings, tone, and what MediRelo is allowed to say and book—so it sounds like your clinic, not a generic bot.