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Frequently asked questions

Plain answers about finding care, privacy of search, emergencies, and how listings work.

How does Medirelo work?: Describe what you need in plain language, browse suggestions with explained fit, then open a doctor or clinic profile. When online booking is available, you continue in the clinic booking flow.
Is Medirelo free for patients?: Using Medirelo to find and view presence pages is free. Any fees for appointments are between you and the treating clinic or practitioner.
Does Medirelo give medical advice?: No. Medirelo does not provide medical advice, diagnosis, treatment, or triage. It helps you find and book care. For emergencies, call 000.
What should I do in an emergency?: Call 000 immediately or go to your nearest emergency department. Do not use Medirelo for urgent or emergency care.
Is what I type in search stored?: No. What you describe to find care is used transiently to match results and is not stored, logged as health information, or put in the URL.
How are doctors listed and ordered?: Listings reflect practitioner and clinic presence data. Ordering in discovery is based on fit to your stated need and availability — not paid placement, advertising spend, or patient reviews.
Are registration details verified?: Registration numbers and credentials shown on profiles are self-attested by the provider unless a profile explicitly states otherwise. Medirelo publishes provider-supplied content as supplied.
Are reviews or ratings shown?: No. Medirelo does not display patient reviews or star ratings on discovery or presence pages.